Immediate need for Technical Support Specialist in the Irvine Spectrum area for a well established medical device manufacturer. • Provide customers with technical support, training and information to ensure equipment is maintained, operated and functioning correctly to maximize customer satisfaction • Complete repairs on FPH equipment and verify equipment performance to ensure repairs conform to product requirements and comply with regulatory standards • Respond to customer inquiries (email, phones) regarding frequently asked questions and problems, the availability and pricing of part, manuals and spares in order to ensure customer satisfaction • Assist with field corrections by providing technical assistance, advice and training to ensure products meet regulatory compliance • Inspect, repair and test returned goods from customers and initiate complaint process where appropriate to ensure equipment is operational and compliant • Support sales staff responding to technical inquiries to facilitate the provision of effective customer service • Will be required to assist with the shipping and receiving of devices that need repairs
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